Privacy policy
Privacy Policy
The type of information we collect includes names, addresses, email addresses and other contact details. We may also collect details such as your age, gender, health information and tennis competency. We may collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (Cth). However, where we are required to and able to do so, we will ask for your consent before collecting your sensitive information and let you know the purpose at the same time.
How we collect personal information
Generally, we collect your personal information from you. For example, our sign-up form and billing system. We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. We are not responsible or liable for the security of data sent via the internet.
Purpose of collection
We collect, hold, use and disclose personal information so we can:
- meet our legal obligations;
- communicate with you;
- carry out billing and debt recovery activities;
- carry out our management, administrative, activities in a professional and efficient manner.
Disclosure
We usually do not disclose the personal information we collect unless required to help you medically to our related entities, service providers and contractors that help us supply our products and services. For example, we may disclose the personal information we collect to our information technology providers, providers of marketing and promotional services, professional advisers such as legal practitioners and accountants, debt collectors and insurers. Except as indicated above, we will not disclose your personal information to a third party unless:
- you have consented to the disclosure;
- the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;
- the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
- the disclosure is to a related entity; or
- the disclosure is permitted, required or authorised by or under law.
Marketing
We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product or service offerings, newsletters and general information about us. If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation list by contacting us using the contact details listed below. We may contact you by email, phone OR SMS. If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us at the contact details listed below. We always try to make sure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete or inaccurate, please let us know by contacting us at the contact details listed below. We will use all reasonable efforts to correct the information.
Websites and cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are unique identification numbers like tags that are placed on the browser of our website users. These cookies are used to retain login and location information in order to make your experiences more convenient and personal. We do not use cookies to track your internet activity before or after you leave any of our website. No other business or organisation has access to our cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie.
Changes to this policy
As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.
Complaints
We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or the APPs, please contact us admin@scotttennnis.com.au so we have an opportunity to resolve the issue to your satisfaction.